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Meeting focuses on user experience

Clinical News
MRI NetForum Team Philips Healthcare Philips Global



With global trends putting more pressure on healthcare providers to deliver more for less, radiology is expected to increase both diagnostic quality and service efficiency. To that end, Philips users from India, Turkey, Sweden, Switzerland, the U.K., Canada and the U.S. were invited by Philips to discuss ways of improving usability, quality and efficiency on July 1-3, 2010.

The program was designed around collaboration, with a focus on user participation. Participants looked at how "a day in the life of MRI" is experienced by radiologists, technologists, patients and others involved. Philips moderators set the stage for selected topics, which were interactively discussed, including user challenges and how they are overcome today, and how users would like to overcome challenges in the future.

"I was very impressed that there are people from a big vendor like Philips who are so dedicated and really interested in my opinion, my thoughts, and open to discussion," commented Mihael Abramovic, radiographer, Paraplegiker-Zentrum, Nottwil, Switzerland.

As Philips will drive user experience in upcoming years, close collaboration with users continues to be an important source of valuable feedback and suggestions.



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